Maison Elixora is operated by Maison Elixora Perfumes and Cosmetics Trading, a business registered in Dubai, United Arab Emirates. In this Privacy Policy, “Maison Elixora”, “we”, “us”, and “our” refer to that business.

This Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://maisonelixora.com, create an account, place an order, contact us, or subscribe to marketing.

Personal Information We Collect

Depending on how you use the website, we may collect:

  • Identity and contact information, including name, email, telephone number, and billing or delivery address.
  • Order and transaction information, including products, value, delivery details, payment status, returns, refunds, and customer-service history.
  • Account information, including an account identifier and encrypted password. We do not have access to your password in readable form.
  • Communications and preferences, including messages, product preferences, fragrance interests, and marketing choices.
  • Technical and usage information, including IP address, browser, device, pages viewed, referral source, interactions, and approximate location used for delivery or address suggestions.
  • Cookie and similar-technology information.

We collect information directly from you when you create an account, place an order, submit a form, subscribe, or contact us; automatically through cookies and similar technologies; and from service providers involved in payment, delivery, hosting, fraud prevention, analytics, or customer support where permitted by law.

We may use personal information to:

  • Process, confirm, deliver, and manage orders.
  • Process payments, refunds, and payment-status confirmations through authorised providers.
  • Communicate about orders, deliveries, returns, refunds, and support requests.
  • Create and manage accounts.
  • Detect or prevent fraud, misuse, security incidents, and unlawful activity.
  • Operate, secure, troubleshoot, analyse, and improve the website, products, and customer experience.
  • Maintain business, tax, accounting, and legal records and comply with lawful requests.
  • Send marketing only where consent or another lawful basis exists, subject to your right to opt out.

We send promotional email, SMS, telephone, or social-media messages only where permitted and where any required consent has been obtained. You may opt out through the unsubscribe option or by emailing contact@maisonelixora.com. Opting out does not stop essential order or service messages.

Payments are processed by authorised providers offered at checkout. Maison Elixora does not store your full card number, card security code, or online-banking password. Payment providers may process payment and fraud-prevention information under their own privacy terms.

We do not sell or rent personal information. We may share only what is reasonably necessary with:

  • Payment processors and fraud-prevention providers.
  • Delivery and courier partners.
  • Hosting, maintenance, security, analytics, communication, and customer-support providers.
  • Professional advisers, including legal, accounting, insurance, and audit advisers.
  • Regulators, courts, law-enforcement bodies, and government authorities where required or permitted by law.
  • A purchaser, successor, or adviser involved in a genuine business reorganisation, merger, or sale, subject to appropriate safeguards.

Some providers may process information outside the UAE. Where this occurs, we take reasonable steps to ensure that the transfer is permitted and that appropriate contractual, organisational, or legal safeguards are used.

We retain personal information only as long as reasonably necessary for the purpose collected, including order fulfilment, service, fraud prevention, disputes, and tax, accounting, legal, and regulatory requirements. When no longer required, we delete, anonymise, or securely restrict it where immediate deletion is not possible.

Subject to applicable law and lawful exceptions, you may request access, correction, deletion, restriction, withdrawal of consent, objection to direct marketing, transfer of eligible information, information about certain automated decisions, or submission of a complaint. Email contact@maisonelixora.com. We may verify your identity, and some information may be retained where legally required.

Essential cookies support security, cart, checkout, language selection, and account access. Optional analytics or marketing technologies may be used only where enabled and where required consent has been obtained. You can manage choices through the cookie banner or browser settings.

We use reasonable technical and organisational measures designed to protect information against unauthorised access, disclosure, alteration, misuse, loss, or destruction. These may include encrypted transmission, access controls, secure hosting, monitoring, and provider safeguards. No system is completely secure. Do not send full card details or passwords by email.

The website is not directed to children under 18. We do not knowingly collect a child’s personal information without the authorisation required by law. Contact us if you believe information was provided improperly.

 

The website may link to third-party sites or services. Their privacy practices are governed by their own policies, which you should review before providing information.

We may update this Policy to reflect changes in services, providers, or legal obligations. The updated version will be posted with a revised effective date and, where required, additional notice or consent.

Maison Elixora
Operated by: Maison Elixora Perfumes and Cosmetics Trading
Business Bay, Dubai, United Arab Emirates
Email: contact@maisonelixora.com
Phone: +971 58 655 6996
Website: https://maisonelixora.com

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