1. Delivery Area
Maison Elixora currently delivers only to valid addresses within the United Arab Emirates unless another destination is expressly offered at checkout.
2. Delivery Charges
Any delivery charge will be displayed at checkout before you place the order. A free-delivery offer applies only where displayed at checkout and may be subject to stated conditions.
3. Order Preparation and Delivery Estimates
We prepare and dispatch accepted orders as soon as reasonably practical. We do not publish one fixed delivery period for every order. The expected date or range, where available, will be shown at checkout, in the order confirmation, or in a later delivery update.
Delivery dates are estimates unless expressly guaranteed. Timing may vary because of destination, availability, verification, weekends, public holidays, courier capacity, weather, and events outside reasonable control. We will take reasonable steps to notify you of a material delay.
4. Order Verification
We may contact you to verify an order, payment, telephone number, or delivery details. Dispatch may be delayed until required information is confirmed. We will never ask by email or telephone for a full card security code, online-banking password, or one-time password.
5. Address Accuracy
Provide a complete address, emirate, area, building or villa number, unit number where applicable, and a reachable UAE telephone number. We are not responsible for delay or failed delivery caused by incorrect or incomplete customer information, but we will reasonably assist before delivery where possible. Additional courier costs caused by an incorrect address may be charged where lawful and disclosed.
6. Courier Contact and Delivery Attempts
The courier may call or message you. If no one is available, it may attempt redelivery or request a new time. If an order is returned after reasonable failed attempts, we will contact you about redelivery or available refund options. Additional redelivery costs may apply where the failure was caused by incorrect information or repeated unavailability.
7. Tracking and Split Deliveries
Tracking information will be shared when provided by the selected courier. An order may arrive in more than one shipment. You will not be charged an additional delivery fee solely because we split an order.
8. Receiving and Inspecting the Parcel
Inspect the parcel as soon as reasonably possible. If the parcel or product is damaged, incomplete, incorrect, or materially not as described, keep the product and packaging and email contact@maisonelixora.com promptly with the order number, description, and clear photographs where possible. Prompt notice helps us investigate but does not remove mandatory rights.
9. Delay, Loss, or Non-Delivery
If the order has not arrived within the estimate provided, contact us so we can investigate. Where a product is lost, cannot be delivered, or is delayed in circumstances that create a legal right to a remedy, we will offer the remedy required by law, which may include replacement, cancellation, or refund.
10. Contact
For delivery questions, email contact@maisonelixora.com or call +971 58 655 6996 and include your order number.