Quick answers, just for you
Frequently asked questions
Answers about products, ordering, payment, delivery, returns, refunds, care, and customer service.
What is Maison Elixora?
Maison Elixora is a Dubai fragrance house creating luxury Extrait de Parfum and refined scented products designed around memory, presence, and lasting character.
Are Maison Elixora products authentic?
Products purchased directly from maisonelixora.com are supplied by Maison Elixora. Keep your order confirmation and invoice as proof of purchase.
Where do you deliver?
We currently deliver to valid addresses within the United Arab Emirates unless checkout expressly offers another destination.
How long does delivery take?
The current delivery estimate is shown at checkout, in the order confirmation, or in a later delivery update. Timing may vary by destination, verification, availability, weekends, holidays, courier capacity, and events outside reasonable control.
How much does delivery cost?
Any delivery charge is displayed at checkout before you place the order. Free delivery applies only where it is shown and may be subject to stated conditions.
Will I receive tracking information?
Tracking is shared when the selected courier provides it. The courier may also call or message you to arrange delivery.
Can I change or cancel my order?
Contact us immediately at contact@maisonelixora.com. We will try to help, but changes or cancellation cannot be guaranteed after payment authorisation, preparation, or dispatch. Your mandatory legal rights remain unaffected.
Which payment methods do you accept?
The available payment methods are displayed at checkout. Payment is processed securely by authorised payment-service providers
Are prices shown in AED?
Yes. Prices are shown in UAE dirhams unless stated otherwise. Applicable VAT, delivery charges, and other fees, if any, appear before you submit the order.
Can I return a fragrance because I changed my mind or dislike the scent?
No. We do not accept returns solely for change of mind, choosing the wrong item, fragrance preference, or ordinary differences in scent perception or performance.
What if my order is damaged, defective, incomplete, or incorrect?
Keep the product and packaging and email contact@maisonelixora.com promptly with your order number, a description, and clear photos or video where possible. We will review the request and provide the remedy required by the circumstances and applicable law.
Can opened or used products be returned?
Opened or used perfumes, sprays, cosmetics, and personal-care products are not returnable for change of mind or preference. Reasonable use required to verify a suspected defect does not, by itself, prevent a valid defect claim.
How are approved refunds issued?
Approved refunds are normally issued to the original payment method. Bank or payment-provider processing times may vary. If the original method cannot be used, we will arrange a lawful alternative.
How should I store my fragrance?
Store products upright in a cool, dry place away from direct sunlight, heat, sparks, and open flames. Keep them out of reach of children and follow the instructions and warnings on the packaging.
What should I do if I experience irritation?
Stop using the product and seek appropriate medical advice if needed. Review the ingredient list before use, especially if you have known sensitivities. Avoid contact with eyes.
Do you assist with private orders, gifting, or collaborations?
Yes. Contact our team at contact@maisonelixora.com or +971 58 655 6996 for private orders, gifting enquiries, collaborations, fragrance assistance, or special requests.
How can I contact Maison Elixora?
Email contact@maisonelixora.com, call or WhatsApp +971 58 655 6996, or use the Contact Us page. Our public location is Business Bay, Dubai, UAE.