Maison Elixora, operated by Maison elixora perfumes and cosmetics trading, a company registered in Dubai, United Arab Emirates, referred to in this Privacy Policy as “Maison Elixora”, “we”, “us”, or “our”, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, how we collect it, how we use it, how long we retain it, and the circumstances in which it may be shared with third parties.
By visiting or using www.maisonelixora.com or any related website, online store, or digital platform operated by Maison Elixora, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: support@maisonelixora.com
Information We Collect
When you create an account, place an order, contact us, subscribe to our communications, or interact with our website, we may collect personal information including, but not limited to:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Order details
- Payment-related information
- Account login details
- Product preferences
- Fragrance interests
- Special dates, such as birthdays or anniversaries, where voluntarily provided
- Website usage information
- Location information for delivery and address suggestions
We collect this information only when it is necessary to provide our services, complete your order, improve your experience, or communicate with you.
How We Use Your Information
Maison Elixora may use your personal information to:
- Process and deliver your orders
- Manage your customer account
- Confirm payments and prevent fraud
- Respond to enquiries and customer service requests
- Provide updates about orders, deliveries, and returns
- Improve our website, products, and services
- Personalize your shopping experience
- Send you marketing communications, where you have consented to receive them
- Inform you about new launches, events, promotions, or brand updates
- Conduct internal research, analytics, and customer behavior studies
- Offer relevant delivery or address suggestions during checkout
We do not use your personal information in a way that is unrelated to the purposes described in this Privacy Policy.
Marketing Communications
If you choose to receive marketing communications from Maison Elixora, we may contact you by email, SMS, phone, social media platforms, or other electronic channels with information about our products, collections, launches, events, and services.
You may opt out of marketing communications at any time by using the unsubscribe link provided in our emails or by contacting our Customer Service Team.
Payment Information
All online payment transactions are processed through secure payment providers.
Maison Elixora does not store, sell, share, rent, or lease your full credit or debit card details to third parties.
Payment information may be processed by authorized payment service providers for the purpose of completing transactions, verifying payments, reducing credit risk, and preventing fraud.
Sharing Your Information
Maison Elixora does not sell your personal information.
We may share your personal information only where necessary and appropriate, including with:
- Delivery and courier partners
- Payment processing providers
- Customer service platforms
- Website hosting and technical service providers
- Marketing and communication service providers, where applicable
- Legal, regulatory, or government authorities where required by law
- Professional advisors, such as legal or financial consultants
Where information is shared with third parties, we take reasonable steps to ensure that your personal information remains protected and is used only for the intended purpose.
Retention of Personal Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including order processing, customer service, legal, accounting, reporting, and regulatory obligations.
If you wish to request the deletion of your personal information or update your preferences, please contact our Customer Service Team at: support@maisonelixora.com
Updating Your Personal Information
You may update or amend your personal information by logging into your account on our website, where this feature is available, or by contacting our Customer Service Team.
We encourage you to ensure that your personal information remains accurate and up to date.
Security
Maison Elixora takes reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
Our website uses secure technologies where appropriate, including SSL encryption, to help protect personal information submitted through the website.
However, please note that no method of transmission over the internet is completely secure. Any information you provide online is submitted at your own risk.
Email communication is not always encrypted and should not be used to send sensitive payment information.
Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by Maison Elixora.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
Children’s Privacy
Maison Elixora does not knowingly collect personal information from children without appropriate consent.
If you are under the age required by the laws of your country or region, please obtain consent from a parent or legal guardian before providing any personal information through our website.
Changes to This Privacy Policy
Maison Elixora may update this Privacy Policy from time to time.
Any changes will be posted on this page. Continued use of our website after updates are published means that you have read and accepted the revised Privacy Policy.
تواصل معنا
For questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at:
ميزون إليكسورا
Business Bay, Dubai, United Arab Emirates
Email: contact@maisonelixora.com
Website: www.maisonelixora.com